Physical Gift Cards and Apparel
Please note: you may receive multiple packages depending on products ordered. shipping times at checkout are not guaranteed, and subject to carrier delays.
Processing your order and getting it ready for shipment takes an average 1-3 business days. During our high volume times of the year processing may take an average 4-7+ business days. Thank you for your patience during the busy times of the year for us.
Once your order is complete please allow 15+ minutes for verification on the back end. Your card will be sent as soon as possible. 99% of approved eGifts are sent within 15 minutes or less of processing, but can take up to 24 hours. Once the E-Gift is verified on our end. You will receive a few emails:
- Immediately you will receive your receipt email
- If purchased for yourself a second email will arrive with you gift card number and QR code
- If purchased for someone else you will receive a confirmation email of the email sent to your friend (without the gift card number) and your friend will receive an email with the gift card number and QR code and a note at the top saying who its from
-If you don't see it in your inbox check your spam, other, or promotion folder. We have sent all E-Gift emails to the email address provided. Sometimes your email provider such as gmail, yahoo etc. will flag an email and move it to a different folder in your inbox. For example if you bought 5. You may see 3 and the other 2 were moved to spam or maybe your promotions folder automatically. We wish we could control the email and where it lands in your inbox! However due to the email provider and or settings set up we are only able to send it to your email address.
if applicable your Costa Voucher will be added directly to your loyalty app account in the rewards tab provided on the add to card page. Adding the Costa Vouchers to your loyalty app takes on average 1 to 3 business days. When the Costa Voucher has been added you will receive a notification via email, push notification, and in your Costa Vida inbox within the app. If you don't see them than your loyalty account was not able to be matched with what was provided.
The email field is locked when you have tied your account to your Facebook account. When you reach the add to cart page please use your loyalty app email found in your profile.
No worries! If you have not received your Bonus Vouchers within 3 - 5 business days since your purchase, send us an email at email@example.com and a member of our team will be happy and able to assist you. The vouchers will be appearing in your rewards tab. Sometimes we have guests loyalty emailed entered at checkout that don't actually match their loyalty accounts email. Please double check in the app your loyalty email by going the more tab and clicking profile and seeing what email address shows up in the field.
You should have received a confirmation email soon after you made your purchase. It may have ended up in your spam folder. If this is not the case, please reach out to our customer support team at firstname.lastname@example.org. You will receive an email with tracking information as soon as your order ships out.
If you’re just looking for a status update:
Hit the chat icon below, and click on "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped
If the carrier hasn’t updated your tracking, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages when they're collected with multiple packages from our warehouse, and many times their first scan occurs once they get back to the first distribution center. Because of this, we will see shipments suddenly resurface in transit, out for delivery, or even delivered before the tracking has been updated.
If your order is STILL in transit (for more than 20 days of not moving, 30 days for international shipping):
Lost orders are just the worst! Don’t worry, we won’t leave you hanging. Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 20 days without a tracking update (30 days for international shipping) before we are able to file a ‘lost in transit’ claim. Thankfully, this is due to how often packages suddenly resurface. If your order has gone 20 or more days without a tracking update (30 days for international shipping), please reach out to us at email@example.com with your order number, and we'd be happy to help get a claim filed and a replacement order shipped!
If your order is marked as delivered but you didn't receive it:
Don't panic! This can happen more than you'd expect, for a handful of reasons. Here are a few things you can check: Delivery scans can update before the package actually arrives at the final destination (spooky, we know). We ask that you allow 2-3 days for it to arrive late. Should you feel comfortable, we'd also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well. We also suggest that you check your confirmation email that the address entered at checkout was correct. And lastly, it's also worth reaching out to your local post office (or whomever shipped your order) as they would have the most recent update on your shipment. Nonetheless, if your order does not arrive within 2-3 days and you have no luck with your neighbors, please reach out to our support team at firstname.lastname@example.org. We’d love to lend a hand.
To cancel your order, contact email@example.com. If your order has not yet shipped, we will cancel your order and refund your payment. If your order has already shipped, you will just follow the normal return process and ultimately get your refund that way. Since we will cover the cost of your return label, we do not refund the original shipping for returns unless you are in a situation where you will need to purchase your own return label.
Reach out to us at firstname.lastname@example.org. If your order qualifies for a return, we will send you a return label for returning your product(s) to receive a refund. Once we receive your return back into our warehouse, your refund will be processed back to your method of payment minus the original cost of shipping. :)
All refunds will be processed back to the original method of payment. Please send an email to email@example.com with your order number. You can expect to see the refund in your account in up to 10 business days. All refund recipients will receive an email confirmation for their records. If your order has shipped we will not be able to refund shipping.
Q: A guest purchases a $25 gift card in-store on Black Friday or Cyber Monday, do they receive a Bonus Voucher?
A: No, the offer on Black Friday and Cyber Monday is online only.
Q: When can a guest start using the Bonus Vouchers?
A: As soon as it is added to their account. This will take on average 3 to 7 business days.
Q: Can other discounts or offers be used with Bonus Vouchers?
A: No, Bonus Vouchers cannot be combined with other discounts or offers.
Q: Can multiple Bonus Vouchers be redeemed in one transaction?
A: No, only one voucher can be applied per transaction.
Q: Does the Bonus Voucher expire?
A: Yes, the Bonus Vouchers will expire on June 30th of 2022.
Q: What if the purchase total is less than the Bonus Voucher amount?
A: The remaining Bonus Voucher balance will be void. No cashback will be given. Example: If they redeem the $10 Bonus Voucher on a transaction total of $8.50, then the remaining $1.50 on their voucher is void and will not be saved.
Q: Where will the Bonus Voucher be displayed on the app?
A: On the Rewards screen. Note that the most recently offered redeemable will be displayed at the bottom.
No, points are not issued when you purchase a gift card. When you use a gift card to pay in store, you can scan the receipt for points.
No but there is a workaround... the QR code to use the E-gift card in store will be found in the email provided at checkout.
There is a way to save the gift card number for future payments when ordering online through the app! In the app you will need to start placing an order with a Costa Vida store. When you get to payment details you will be able to type or paste the gift card in the gift card field and click save gift card for future payments!
The QR code is sent as a picture. Each email provider handles pictures differently for mobile/desktops and most try to optimize the email for efficiency which means make pictures smaller. We have noticed on phones if you turn your phone sideways it makes the QR code bigger. Providers try to optimize the email body on mobile devices which makes the picture smaller until turned sideways.
The QR code picture not showing up could also be a setting on your email account set by you or your IT department. On my account for every email, I have it give me a notification at the top of the email asking to allow/download the images in the email body. Once I click download any images the QR code shows up on my email.
You can use the gift card immediately in store or ordering online through our app. If you are in store, please remind the cashier you want to pay by gift card. The cashier must select gift card in the POS system for the scanner and e-gift card/physical card to work.
-If you don't see your E-Gift it in your inbox check your spam, other, or promotion folder. We have sent all E-Gift emails to the email address provided. Sometimes your email provider such as gmail, yahoo etc. will flag an email and move it to a different folder in your inbox. For example if you bought 5. You may see 3 and the other 2 were moved to spam or maybe your promotions folder automatically. We wish we could control the email and where it lands in your inbox! However due to the email provider and or settings set up we are only able to send it to your email address.
This doesn't happen often but when it does this is due to a setting in the phone or your email provider. From here there are 2 courses of action. 1 is to look at the email on a computer and print off the E-Gift card. 2 is to email firstname.lastname@example.org and ask for a PDF version of your E-Gift card.