Bonus Cards cannot be redeemed online, only in store at a Costa Vida Restaurant.
Yes. Unfortunately shipping prices did increase due to the increasing costs in supplies, postage and labor to fulfill the physical card orders.
To mitigate the increase in shipping we suggest pay zero shipping with eGift cards and our new eGift card tracker! eGift cards are even easier to keep track of with our eGift card status page where you can track the gift card email, print out the gift card email sent, update the email address and resend the email.
No Worries. Please reach out to email@example.com with your order number, name and email.
Bonus cards will be emailed to you to the email address provided at checkout. Please check your spam folder, junk folder or other folder for our emails.
You should have received a confirmation email soon after you made your purchase. It may have ended up in your spam folder.
Track your eGift cards on our new eGift tracking feature
If this is not the case, please reach out to our customer support team at firstname.lastname@example.org. You will receive an email with tracking information as soon as your order ships out.
If you’re just looking for a status update:
Click this link to track the status of your eGift card. You will need your order email and order number which can be found on the confirmation receipt sent at the time of order.
If you’re just looking for a status update:
Hit the chat icon below, and click on "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped
If the carrier hasn’t updated your tracking, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages when they're collected with multiple packages from our warehouse, and many times their first scan occurs once they get back to the first distribution center. Because of this, we will see shipments suddenly resurface in transit, out for delivery, or even delivered before the tracking has been updated.
If your order is STILL in transit (for more than 20 days of not moving, 30 days for international shipping):
Lost orders are just the worst! Don’t worry, we won’t leave you hanging. Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 20 days without a tracking update (30 days for international shipping) before we are able to file a ‘lost in transit’ claim. Thankfully, this is due to how often packages suddenly resurface. If your order has gone 20 or more days without a tracking update (30 days for international shipping), please reach out to us at email@example.com with your order number, and we'd be happy to help get a claim filed and a replacement order shipped!
If your order is marked as delivered but you didn't receive it:
Don't panic! This can happen more than you'd expect, for a handful of reasons. Here are a few things you can check: Delivery scans can update before the package actually arrives at the final destination (spooky, we know). We ask that you allow 2-3 days for it to arrive late. Should you feel comfortable, we'd also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well. We also suggest that you check your confirmation email that the address entered at checkout was correct. And lastly, it's also worth reaching out to your local post office (or whomever shipped your order) as they would have the most recent update on your shipment. Nonetheless, if your order does not arrive within 2-3 days and you have no luck with your neighbors, please reach out to our support team at firstname.lastname@example.org. We’d love to lend a hand.
To cancel your order, contact email@example.com. If your order has not yet shipped, we will cancel your order and refund your payment. If your order has already shipped, your order will follow the normal return process and ultimately get your refund that way. Since we will cover the cost of your return label, we do not refund the original shipping for returns unless you are in a situation where you will need to purchase your own return label.
Reach out to us at firstname.lastname@example.org. If your order qualifies for a return, we will send you a return label for returning your product(s) to receive a refund. Once we receive your return back into our warehouse, your refund will be processed back to your method of payment minus the original cost of shipping. :)
All refunds will be processed back to the original method of payment. Please send an email to email@example.com with your order number. You can expect to see the refund in your account in up to 10 business days. All refund recipients will receive an email confirmation for their records. If your order has shipped we will not be able to refund shipping.
Q: Are Bonuses applied to online and in-store gift card orders during Black Friday & Cyber Monday?
A: Yes, the Black Friday and Cyber Monday promotion is for online and in-store gift card purchases.
Q: When can I start using the Bonus Cards?
A: You can begin to use your Bonus Cards as soon as soon as you receive one. Please take the bonus card in store to use.
Q: Can other discounts or offers be used with Bonus Cards?
A: No, Bonus Cards cannot be combined with other discounts or offers.
Q: Can multiple Bonus Cards be redeemed in one transaction?
A: No, only one card can be applied per transaction.
Q: Does the Bonus Cards expire?
A: Yes, the Bonus Cards will expire on April 30th of 2024.
Q: What if the purchase total is less than the Bonus Card amount?
A: The remaining Bonus Card balance will be still be available on the card.
Q: Where will the Bonus Card be displayed on the app?
A: The Bonus Card will not be available in the app. Please refer to the Bonus Card email or physical card received and redeem in store.
No, points are not issued when you purchase a gift card. When you use a gift card to pay in store, you can scan the receipt for points.
No but there is a workaround... present the QR code to use the E-gift card in store will be found in the email provided at checkout.
There is a way to save the gift card number for future payments when ordering online through the app! In the app you will need to start placing an order with a Costa Vida store. When you get to payment details you will be able to type or paste the gift card in the gift card field and click save gift card for future payments!
The QR code is sent as a picture. Each email provider handles pictures differently for mobile/desktops and most try to optimize the email for efficiency which means make pictures smaller. We have noticed on phones if you turn your phone sideways it makes the QR code bigger. Providers try to optimize the email body on mobile devices which makes the picture smaller until turned sideways.
The QR code picture not showing up could also be a setting on your email account set by you or your IT department. On my account for every email, I have it give me a notification at the top of the email asking to allow/download the images in the email body. Once I click download any images the QR code shows up on my email.
You can use the gift card immediately in store or ordering online through our app. If you are in store, please remind the cashier you want to pay by gift card. The cashier must select gift card in the POS system for the scanner and e-gift card/physical card to work.
-If you don't see your E-Gift it in your inbox check your spam, other, or promotion folder. We have sent all E-Gift emails to the email address provided. Sometimes your email provider such as gmail, yahoo etc. will flag an email and move it to a different folder in your inbox. For example if you bought 5. You may see 3 and the other 2 were moved to spam or maybe your promotions folder automatically. We wish we could control the email and where it lands in your inbox! However due to the email provider and or settings set up we are only able to send it to your email address.
This doesn't happen often but when it does this is due to a setting in the phone or your email provider. You can print a copy of each eGift card from our eGift card status tracking page.